App not working for over 10 hours, with no response and phone number for support. Infuriating when your child has been having seizures and you bought this specifically for the early warning.

We usually love this app but the most recent update does not allow you to pair the watch and phone, making it unusable as you cannot start tracking. We reached out to support but have not received a response, hopefully there’s an updated fix soon. Prior to this we had no complaints!!

It does not work , consistently disconnected, won’t repair , don’t bet your child’s safety on this , it’s a total waste of time and support is not available or responsive

It just doesn’t work… I had to recreate an account that already existed for sure, now can’t get past the eula step, it refuses to load. Fantastic…

It alerted my husband during a tonic clonic seizure and it doesn’t have false alarms which is nice. I like that it’s FDA approved I just wish it wasn’t so much more expensive than the other apps. I also like that they added a seizure log type thing to it so you can record when you have one. Overall it does its job it’s just so pricey($20 a month when most others are $12-$14 a month)so that’s why I give it a 4.

The app doesnt work so they “gave me 2 free months” but really that two months only ended up being like 14 days now it’s expired already. 1 and a half months early. Thanks for nothing

My son just had a terrible seizure and it did not notify us and he had his watch on.

Being exclusively apple is their biggest problem. Great system and apple ruins it. Requesting money back. Call me when you get away from apple.

I found an article online praising EpiWatch. I read how it was the only FDA approved app. Once I tried to create an account, it then requires a prescription from your doctor. Which was fine. What they don’t disclosed up front is the annual cost of $220 to use the app. You don’t find this out until after you downloaded the app, create the account, have your provider send you a script, send the script to the app, the app has to approve your script. Then after all that, you are hit with a fee of $220. Please don’t waste your time and energy.

There is little information to find to demonstrate how this works. I see no way to log information or no notifications that insure it is monitoring or not. They were quick to activate my account once I uploaded the prescription (less than 12 hours) and the test alert and calls worked well for everyone, but that’s it. Having some reassurance or at the least an official video that shows what the app looks like both from the phone, and from the actual watch would be helpful. Also I am a parent with my child’s watch and child’s apple id paired to my phone so that would need a separate video than an adult monitoring their own. Thankya