Every month they make you sign in to the app. Fun. Typically I just hit "Restore Purchase" and that works. This month that doesn't work and I have no way of signing in because I was able to buy the app in the App Store without creating an account. So, I now have an annual subscription to great content I'm unable to watch. The Criterion Channel - All the great movies you can't watch

Most recent app update no longer recognizes my yearly Apple subscription. Restore Purchase option doesn’t work on either IPhone or Apple TV. Both require a user ID and password, which I do not have since the subscription is managed through Apple. What a terrible disappointment. Subscription is active but the service is inaccessible.

New update as of 9/26 is a disaster. Doesn’t load right, log-in buggy, US account perviously also able to view when traveling now Geoblocked completely. I am now regretfully un-subbed. Hopefully I can come back in a few months and leave a better review. You picked the wrong developers, that’s for sure. Had zero complaints up until now.

The latest update is full of glitches, I can hardly get through a movie without it freezing and restarting. Plus they deleted the playback speed button and deleted watchlists. I tried emailing customer service and it was not helpful. Hope this gets their attention.

Good movies, but why does their business model seem to depend on hoping people forget to renew their subscriptions (or don’t document themselves at every step of asking not to auto-renew). I’d avoid giving this company your credit card number.

The new updated app with its new UI brings many welcomed changes, however none of them can compensate for the major oversight of no longer supporting AppleTV’s Match Content > Range. This means all films are played at whatever your default format for the device is. In my case that means films that are clearly SDR are now forced into playing in Dolby Vision instead of switching, respectively. Support for this feature is way more important to me than a pretty new interface. It was bad enough that AppleTV’s Enhance Dialogue was axed but this is far worse. If this is not fixed soon, I will be canceling my subscription for the first time since becoming a charter subscriber. In the meantime, I’m removing a star. ★★★★★ for the content ★★ for the half baked new apps Review for the older app starts here… This is the only streaming service that I subscribe to annually and have done so, without fail, since its launch. I remember the “channel” back when it was a section on Hulu, then through the untimely demise of FilmStruck, but somehow it was all for the better. Long live Criterion! ★★★★★ for the content ★★★ for buggy apps While the service and apps are excellent, it wouldn’t be fair to also be transparent about a few of its failings and nuisances. There is an issue where the AppleTV app will log me out every other week or month. I have not been able to determine the cause but it is a significant annoyance. Speaking of annoyances, there is also an issue where finished films often linger under “continue watching” and the only way to remove them is to go back, seek near the end of the film and let the title play again to black. I’ve just gotten in the habit of letting things fade to black after credits. Sometimes the “resume” and “start over” buttons do not act as expected. All of these are recurring annoyances, but not deal breakers, for me and are far outweighed by access to the incredible collection, curation, and superb additional material. If there was one real nagging criticism I have, it is that I wish the AppleTV app supported Apple’s “Enhance Dialogue” feature. This has been a game changer when watching various films on other SVOD services but is not supported here due to the media player (via Vimeo OTT) they use. Since these are often older or smaller films, do not expect 4k. This shouldn’t even be a ding against the Channel since it’s unrealistic. Addendum: I’m reluctantly taking a point off due to the logging out issue. When initially writing this review I think I was so focused on my praise for the CC that I may have inadvertently downplayed just how much of a hassle constantly being logged out is. No other streaming service I sub to suffers from this issue and it’s extremely annoying and inconvenient. Otherwise, everything else said still applies.

The Criterion Channel worked just fine until this latest update fiasco. I can only watch it on my laptop and iPhone, it’s no longer compatible with my television. My watchlist has been jumbled up and most of my watched history is gone. I also think the video quality has gone down. I had recently renewed my subscription before all of this, if I knew this is what would have happened I wouldn’t have. Criterion Channel as far as I am aware has made two major blunders since I joined about three years ago —— selling users’ data (pretty sure my credit card was compromised because of it) that became a class action, and now this. There’s no way this wasn’t properly sandboxed before being rolled out. This update feels like deliberate sabotage, and Criterion, if they were smart, would send all of their paying subscribers an apology and some sort of reimbursement for this significant oversight.

I don’t know what is going on. I never had any problems until this update. This week I’ve had movies glitch, stop, kick me out. Tonight I can’t get rid of poorly synced closed captions.

app takes literally minutes to open. you broke something.

Great service but I had to suspend my account since the most recent update 11.0 completely broke the login page and has remained this way for weeks. Please fix!